FAQ

IBA promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.

IBA offers delivery at a rate of 20 cedis within Accra and 100 cedis outside Accra, within Ghana.

IBA offers delivery under 1-2 working days within Accra and under 3-5 working days outside Accra, within Ghana.

The cost to ship items from each product category varies by item, shipment, and shipping option.

IBA works closely with its carriers to provide a competitive shipping experience for our customers. Exact shipping charges are calculated at the time of checkout based on the number of items, item type, weight, and volume of all the items in the cart.

The total shipping cost is calculated by adding a base “Per Shipment” cost and various “Per Item” costs. The “Per Item” cost depends on the item, and is based on the quantity of items, the weight, or volume (referred to as the dimensional weight) of each package. The table below shows the base “Per Shipment” rate used as a minimum for shipping. Rates increase, or vary, from the base rate depending on the items in the cart.

Note: Not all shipping options are available in all areas.

The time to ship items from each product category depends on item availability and shipping option.

When shipping internationally, there are different delivery speed options available during checkout, typically Standard, Expedited, and Priority. The table shows our fastest available speeds when choosing Standard or Priority Shipping at checkout. Expedited (if available) typically ships faster than Standard, but slower than Priority. 

Note: Not all orders qualify for Priority Shipping.

We offer guaranteed delivery on certain delivery speeds and select products. When guaranteed delivery is available on an order, we’ll state this on the checkout page, with the associated delivery date and cost.

If we provide a guaranteed delivery date and a delivery attempt isn’t made by this date, we’ll refund any shipping fees associated with that order. 

The “order within” countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. The delivery day may become unavailable within that timeframe due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is in your order confirmation email.

Certain restrictions prevent us from shipping certain products to all geographical locations. Restrictions for specific items may require the purchaser to provide additional information to ship the item.

You’ll be notified at checkout if we’re unable to ship specific items to the address you’ve selected. Please also check the product detail pages for any item-specific shipping restrictions. 

If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.

The following requirements must be met to qualify for a delivery guarantee refund:

Shipping method selected is shipping option advertised on a product detail page. 

Order is shipping to eligible address. 

Order is placed before “order within” countdown listed on the checkout page. The “order within” countdown timer provides the window of time in which you must place your order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is included in your order confirmation E-mail. Contact us with any concerns.

If you order contains items that aren’t eligible for guaranteed delivery, shipping preference “Ship my items as they become available” is selected. 

Your credit or debit card must be successfully charged before the deadline displayed on the checkout page. 

The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.

An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.

An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee